Support

Need help with Jinnoro on the web, the Mac or the iPhone? Send us a message and we will reply by email. The answers to common questions are below the form.

Common questions

• How do I keep my tasks on every device? Sign in with Google in Settings. Your tasks are kept in your own Google Drive and merged between devices. See keeping every device in sync.
• How do I back up my tasks? Settings → Export backup saves everything as one file. See backing up and exporting your tasks.
• Syncing looks stuck or shows a problem. Open Settings and choose Sync now. If it keeps failing, Settings has “If syncing goes wrong” with a way to make one copy match the other. Export a backup first.
• How do I delete my data? Settings → Remove account deletes the synced file and the Jinnoro folder from your Google Drive and withdraws access. Settings → Delete all data clears this device. You can also revoke access any time in your Google Account permissions.
• Is my data private? Your tasks stay on your device and in your own Google Drive. See the Privacy Policy.